This course aims to enhance participants’ communication abilities and customer care techniques. It will help course participants to provide high-quality and empathetic care that is tailored to the specific needs of each one of their clients. This aim is achieved by deepening participants, understanding of the pivotal role that effective and sensitive communication has in health and social care environments.

Throughout the course, the lecturer will strive to equip participants with communication skills necessary for effective interaction with clients, patients, families, and fellow healthcare professionals. This will clearly entail focusing on empathy, patience, and understanding. Course participants will also be prepared to face difficult conversations, complaints, and diverse ethical dilemmas and to do so with professionalism and empathy.

By the end of this CPD award, participants will have refined their communication and customer care abilities and strengthened their confidence in being able to apply these skills in their daily interactions with patients, thereby contributing to a more positive and supportive healthcare environment.