This course aims to enhance participants’ communication abilities and customer care techniques. It will help course participants to provide high-quality and empathetic care that is tailored to the specific needs of each one of their clients. This aim is achieved by deepening participants, understanding of the pivotal role that effective and sensitive communication has in health and social care environments.
Throughout the course, the lecturer will strive to equip participants with communication skills necessary for effective interaction with clients, patients, families, and fellow healthcare professionals. This will clearly entail focusing on empathy, patience, and understanding. Course participants will also be prepared to face difficult conversations, complaints, and diverse ethical dilemmas and to do so with professionalism and empathy.
By the end of this CPD award, participants will have refined their communication and customer care abilities and strengthened their confidence in being able to apply these skills in their daily interactions with patients, thereby contributing to a more positive and supportive healthcare environment.
As a CPD award, this award is meant for persons who are currently employed within Health Care institutions. These may include Social Assistants, Nursing Aides, Health Assistants, Assistant Care Workers, Care Workers, Health Carer I, Health Carer II, Senior Health Carers.
Social Assistants, Nursing Aides, Health Assistants, Assistant Care Workers, Care Workers, Health Carer I, Health Carer II, Senior Health Carers.
The learner will be able to:
- Employ active listening with colleagues and clients
- Employ effective communication strategies for home care patients
- Implement techniques for effective communicating with children and adolescents
- Consider ethical issues throughout the decision-making process
Written Test
